HILFE-CENTER
Wie können wir helfen?
Antworten zu Bestellung, Versand, Zahlung, Echtheit, Grading und mehr. Meist in unter einer Minute.
Everything about ordering, shipping, delivery times and tracking.
How long does shipping take?
We usually ship within 1 to 2 business days after payment. Delivery: Austria 1 to 3 business days, Germany 2 to 5, EU 3 to 7, Switzerland/UK/Norway 5 to 10, USA and worldwide 7 to 14 business days.
What does shipping cost?
Austria €4.90 (free from €75), Express €9.90. Germany €6.90 (free from €100). EU €9.90. Switzerland, UK, Norway €14.90. USA and rest of world €19.90. The exact amount is shown at checkout before you pay.
Do I get tracking?
Yes, on every order. As soon as your parcel leaves us you automatically receive an email with a tracking link. Check your spam folder if nothing arrives.
How are cards packed?
Single cards ship in a sleeve and toploader (or semi-rigid) inside a padded mailer or box. Graded slabs in a protective sleeve with bubble wrap. Sealed product in a sturdy box with edge protection. High-value shipments are insured.
Can I change or cancel my order?
Yes, as long as it has not shipped. Email hello@nbhdcollectibles.com with your order number as soon as possible. After shipping, the right of withdrawal applies.
Can you combine several orders?
Yes, if neither has shipped yet. Contact us with both order numbers, we combine them and refund the duplicate shipping.
My parcel arrived damaged. What now?
Send photos of the packaging and contents to hello@nbhdcollectibles.com within 48 hours. We file a claim with the carrier and arrange a replacement or refund.
My parcel has not arrived.
Check the tracking link first. If there has been no movement for more than 5 business days, contact us. We open an investigation and keep you updated. In case of loss you get a replacement or your money back.
Do you ship internationally and are there customs fees?
We deliver to the EU, Switzerland, UK, Norway, USA, Canada, Australia, Japan and many more countries. Outside the EU, import duties may apply and are paid by the recipient.
Payment methods, security, discount codes and prices.
Which payment methods do you accept?
All available methods are shown at checkout, usually credit card, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. Payment runs encrypted through the Shopify checkout.
Is payment secure?
Yes. The checkout is SSL encrypted and PCI certified. We never see or store card data.
How do I redeem a discount code?
There is a “Discount code” field at checkout. Enter the code, apply, done. One code per order. Newsletter subscribers get 10% off their first order with WILLKOMMEN10.
Do prices include VAT?
Yes, all prices are final prices in euros including statutory VAT, plus shipping. For the USA we show prices in US dollars.
Can I pay in another currency?
You can switch country and currency in the header. You are charged in the displayed currency; your payment provider may convert.
Do I get an invoice?
Yes, the order confirmation email serves as your invoice. If you need an invoice with a company address or VAT ID, message us right after ordering.
How do installments work?
If Klarna or Shop Pay Installments are available, you see the option on the product page and at checkout. Terms are shown transparently there.
Withdrawal, returns, refunds and exceptions.
Can I return my order?
As a consumer you have a 14-day right of withdrawal from receipt of the goods. Email us, that is the fastest way. The full policy is under Right of withdrawal & returns.
Which items are excluded?
Sealed product (boosters, boxes, displays) and graded slabs if the seal or slab was opened after receipt. Unopened, you can return them like anything else.
How do I send something back?
1. Email us with order number and item. 2. Pack the card the way you received it (sleeve, toploader, padding). 3. Ship insured and tracked to the address we give you. Return shipping is at your cost.
When do I get my refund?
Within 14 days of receiving your withdrawal at the latest, usually within 2 to 3 business days after the item arrives. Refunds go to the original payment method.
The item does not match the description.
Contact us within 7 days of receipt with photos. We check, exchange or refund. Statutory warranty applies in addition.
Can I exchange an item?
Identical copies of cards are rare, so an exchange works as a return plus a new order. Message us, we help you find the right card.
How we verify, how we describe condition and what grading means.
Are all cards authentic?
Yes. Every card is checked before shipping for print quality, edges, holo pattern, weight and feel. If in doubt, we do not sell it. Graded cards ship in the unopened original slab.
What do Near Mint, Lightly Played etc. mean?
NM = like new, LP = light wear, MP = clearly visible wear, HP = heavy wear, DMG = damaged. The full scale with examples is under Authenticity & condition.
How do I verify a slab's certificate number?
PSA: psacard.com/cert. CGC: cgccards.com/certlookup. Beckett: beckett.com/grading/verify. WATA: watagames.com/verify. Enter the number and the card and grade are shown.
Why is PSA 10 so much more expensive than PSA 9?
Gem Mint is rare, especially for older sets. Demand concentrates on the top grade, so the price jump is big. More in our blog.
Can I get cards graded through you?
We currently do not offer a grading service. If that changes, newsletter subscribers hear it first.
Are signed items authentic?
Every signed piece comes with a certificate of authenticity (COA), often with a photo or video of the signing. The product description states which certificate is included.
How do I spot resealed or fake sealed product?
Wrap, seal, weight and price are the key signs. We inspect every sealed product before listing. More in the blog.
Want to sell or trade? Here is how it works.
Do you buy cards and collectibles?
Yes: single cards, whole collections, graded slabs, sealed product, signed memorabilia and unique pieces. Send photos and details to hello@nbhdcollectibles.com or use the buying page.
How fast do I get an offer?
Usually within 48 hours. The better the photos (front and back, corners, set number), the more accurate and faster the offer.
How are buying prices calculated?
We use current market prices (e.g. Cardmarket, TCGplayer, eBay sold listings) minus a fair margin. Choosing store credit instead of a payout earns a bonus.
Can I trade cards for others?
Yes. We value your cards and you pick something from the shop. The difference is settled.
How do I send cards in?
After we agree, ship the items insured and tracked to us. Alternatively we meet at card events. After inspection we pay by bank transfer, PayPal or store credit.
Customer account, order status, newsletter and promotions.
Do I need an account?
No, you can check out as a guest. With an account you see all orders and shipping status in one place and do not have to re-enter your address.
Where do I see my order status?
In your account under “Orders” or via the link in your order confirmation. Once shipped, the tracking link is there too.
What does the newsletter give me?
New drops, restocks and promotions first, plus 10% off your first order with code WILLKOMMEN10. Unsubscribe any time via the link in every email.
I did not receive an order confirmation.
Check your spam folder and make sure the email address was spelled correctly. If nothing arrives, contact us and we resend it.
How do I change my address?
Before shipping: email us with order number and new address. In your account you can edit saved addresses any time.
How do I delete my account?
Send a short email to hello@nbhdcollectibles.com from the account's address. We delete it within a few business days; legal retention periods for invoices remain unaffected.
How to keep cards, slabs and sealed product in top shape.
What is the best way to store single cards?
Sleeve plus toploader, or a binder with side-loading pages. Store dry, dark and at room temperature. No rubber bands, no direct sunlight.
How do I protect graded slabs?
Put the slab in a fitted protective sleeve (e.g. for PSA or CGC) and store it upright in a box or display. Scratches on the slab reduce value.
How do I store sealed product?
Cool, dry, no pressure from above. Do not stack boxes, do not touch the wrap. Acrylic cases work well for displays.
Which accessories do you recommend?
Standard-size sleeves, 35pt toploaders, 9-pocket binders, deck boxes and acrylic cases. All under Accessories.
How do I clean a card?
Preferably not at all. Remove fingerprints gently with a dry microfiber cloth. No liquids, no erasers, or the value is gone.